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The Benefits of "Grab Bag" Swimwear

In the last 2 months or so, I've given a lot of blog time to SwimOutlet.com. First I wrote about the gigantic purchase I made there. Then I wrote about Steph's ugly suit. I really do love the company. They've always treated me great. I've recommended them to lots of people, and yesterday, they made a lifer out of me.

I got home to find that a package came in the mail. I was at first a little confused since I hadn't ordered anything. Then I looked, saw that the sender was SwimOutlet.com, and became really confused. I opened the package and found two swim suits with this letter inside:

Dear Sarah,

SwimOutlet.com would like to thank you for being such a loyal customer. We were utterly enthused by your recent blog post "The Dangers of 'Grab Bag' Swimwear" and we would like to express our gratitude for your excellent coverage on the suit, regardless if "crazy, cool, hot" isn't so cool. As a token of our appreciation, we have enclosed an XD Skin for you and our very own ClubSwim lap suit for Stephanie.

They sent me a $100 rockin' suit. I cannot wait to try it out, and needless to say, Steph's new suit is super cute! I never expected to get anything out of that post (except for maybe a laugh). I knew that with the grab bag, you are just supposed to expect a size and a brand. The print is up to them, so we never complained to the company. I cannot believe that they did this. I've been smiling for the last 2 days. Now that's great customer service!

14 comments:

TriSaraTops

That is awesome! I am due for a new suit, too. I'll check it out!

See that, Swimwear Outlet? You got some business because of Pharmie! I think you owe her MORE free suits!!!! :)

Nancy Toby

That's outstanding! I've been a customer of theirs for a long time, but this is a great thing to hear about!!!

TriShannon

Nice! I love hearing about good things... this makes me want to buy my next suit from them.

Kate

That is so cool!

qcmier

Wow that's crazy, cool, hot. Maybe I should post something about Kiefer.

RunBubbaRun

That's pretty cool. Free stuff is always good. Maybe you can become an offical Sponsered athlete. You can wear those crazy colors they have.

Flatman

Coolest. Thing. Ever.

I am going to post right now about Cervelo...maybe they will send me a P3C!!!

xt4

What?!?! That's awesome! And what a great company to have a sense of humor about the same things we all found humorous. I'll check them out now myself. I say good for them for knowing the pulse of its customers.

Now, if you'll excuse me, I'm due for some blogging about Apple, Orbea, Orca, Specialized, Speedo, and Porche.

Lance Notstrong

I was thinking the samething Flatman said!!! I love the Cervelos :-)

IM Able

Now, if that's not a reason to support a tri-retailer, I don't know what is?! How great of them to keep a sense of humor and a sense of who their customers are. I'll be looking over at their site for my next suit...maybe I'll be brave enough for the grab bag, too! :)

Triteacher

Well-deserved. Enjoy your new skin!

maw

You need to put a picture of you and steph on your blog - i loved the last suit of steph's

E-Speed

holy cow! Awesome customer service!!!

I was thinking about ordering grab bag after your last post so now I will have to for sure. I hope I get a blog worthy print ;)

Pharmie

Glad you all appreciate great customer service and a good sense of humor as much as I do! If anyone else gets a funny suit, I want pictures!